NetConnect

NCTNY-Why
Our Mission
NetConnect is committed to delivering secure, responsive, high-quality and customer oriented products and services that foster more agile and profitable companies.
  • We are devoted to innovative problem-solving;
  • We are committed to flexibility and consistency in providing real solutions;
  • We foster relationships with partners in providing the solutions that meet end users’ needs;
  • The entire company is a customer service team that believes in performance excellence and keeps pace with new technology advancements.
Core Value
  1. Client Satisfaction – We strive to provide exceptional customer service through flexible scheduling, quality products, efficient services, and innovative solutions resulting in value to the customer and company.

  2. Integrity/Professionalism – We behave in a manner that demonstrates trust, honesty, courage, consistency and responsibility. We encourage our employees to adhere to the highest standards of ethics and professionalism in everything they do.

  3. Teamwork – Every member of our firm works together to deliver a comprehensive set of capabilities and collective judgment to our clients.

  4. Efficiency – To use the most cost efficient way to fulfill our clients’ demands and work with continuous improvement. Ask for help when needed. Delegate tasks appropriately. Communicate clearly and concisely. Carry out direction.

  5. Partnership – Our success is based on fostering long term innovative partnerships with our stakeholders. Supporting and growing these relationships are key to our future.

  6. Dependable – Living up to our word and fulfilling our promises. Our customers, employees, and communities deserve our respect, honesty, and expert abilities.
Our Difference

NetConnect is a prominent IT Security / Cloud / MSP provider in the New York metro area. Since 1992, NetConnect’s origins are in the professional services offered to our clients. As technologies change so does NetConnect. Today we provide to our clients secure and stable computing environments so their business can succeed.

What does that mean?

It means we design, build and manage on-site and cloud based networks, providing the most secure and disaster proof network security as possible. Networks are always designed and built with support and maintenance a priority.

We go above and beyond the required level of client service. We are always willing to listen to clients and help them with their needs. Our reputation of honesty has earned us respect with our existing and new clients.

9 Reasons to Trust NetConnect

No outsourced staff.

We do not outsource our offering. Everyone you speak to are NetConnect employees.
The benefits of this are:
1) We get to know your company from the bottom up.
2) We understand your business requirements
3) We are able to monitor and respond much quicker to all requests.

Invested in best-in-class tools.

The significant investment in our backend tools and processes are owned and operated by NetConnect. We do this to ensure all products; hardware, software and applications are maintained to industry best practices.

Key vendor relationships.

We have and maintain strong key relationships with the vendors we provide. By offering and supporting just a handful of vendors, we are able to stay trained, certified and focused. Plus, because of our deep relationship, we have a preferred phone number to call, leading to faster problem resolution.

Preferred vendor pricing.

Our vendor relationships afford us the ability to offer strong pricing throughout our product offering.

Live answer by an expert.

Having our own Service Desk ensures your call will be answered LIVE and guarantee to have a experienced, competent, and friendly NetConnect technician working on the problem within 30 minutes of opening a ticket.

Rapid problem resolution.

Our strong employee technical presence allows us to escalate problems from level I to level III as quickly as we need to. We do not have to wait for an outsourcing company to report back to us for a resolution.

No cookie cutter plans

Our solution includes on-site implementation and maintenance, hosted cloud or NetConnect cloud, based on what is the best solution for you. We allow you to make this decision based on your comfort level, not what is best for us.

No surprises.

When you hire us to complete a project for you, we guarantee to deliver precisely what we promised to deliver, on time and on budget. we offer our project and support agreements on a fixed-fee basis so you know exactly what you’re going to play, not a penny more.

Raving fan base

The strength of our company is in our proof of relationship. Since 1992 we have worked with many New York & New Jersey SMB clients. As you read through comments from happy clients, you will appreciate why companies of all sizes work with NetConnect: Length of relationships, professionalism of personnel, experience of technology and industry, are some of the key reasons to partner with NetConnect.

Find out how NetConnect can help secure and grow your business.

Call or E-Mail us today to start a conversation about a solution tailored to your business.

Contact Us