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IT Support

Empowering Your Business’s Technology Operations

At NetConnect, we understand the critical role that efficient IT support plays in maintaining seamless operations and fostering growth. Our comprehensive IT support services encompass both onsite and remote assistance, server administration, and streamlined employee onboarding and offboarding processes. By partnering with us, you gain access to a dedicated team of experts who ensure your technology operates smoothly, enabling you to focus on what matters most – your core business activities.

IT Help Desk:

Our IT Support includes robust IT Help Desk solutions designed to provide your organization with immediate support and resolution for any technical issues that may arise. Our skilled IT professionals are available around the clock to address your employees’ concerns, from software glitches to hardware malfunctions. We prioritize quick response times and effective problem-solving, ensuring minimal downtime and maximum productivity for your team. With NetConnect’s IT Help Desk as part of our comprehensive IT support services, you can rest assured that your technology operations are in capable hands, allowing you to maintain your competitive edge.

Onsite & Remote IT Support:

Our Onsite & Remote IT Support service provides comprehensive assistance for your technology needs, whether your issues require physical presence at your location or can be resolved remotely. Our expert technicians are equipped to handle a wide range of IT challenges to ensure minimal disruptions and optimal performance.

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Timely Issue Resolution

Whether your IT needs demand immediate onsite attention or can be resolved remotely, our IT support team swiftly addresses technical issues, minimizing downtime and maximizing productivity.
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Onsite support reduces travel costs and time, while remote support eliminates the need for physical presence, resulting in cost savings for your business.
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Flexible Access

With both onsite and remote options, you have the flexibility to choose the most suitable support method based on your specific requirements.

Server Administration:

Our Server Administration service encompasses the management, monitoring, and optimization of your server infrastructure. Our team ensures your servers operate efficiently, securely, and are optimized for your business needs.

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Server Management

Our experts handle server setup, maintenance, and updates, ensuring optimal performance and minimizing potential disruptions.
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Enhanced Security

We implement robust security measures, regular patches, and updates to safeguard your servers from vulnerabilities and cyber threats.
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Our server administration adapts to your business growth, optimizing your server environment to accommodate increasing demands.

Onboarding & Offboarding:

Our Onboarding & Offboarding service streamlines the process of integrating new employees into your technology ecosystem and ensures secure removal of access for departing employees.

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Smooth Integration

We facilitate a seamless onboarding process by setting up workstations, configuring access to systems, and providing necessary training, allowing new employees to become productive quickly.
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Data Security

Our offboarding process ensures that departing employees no longer have access to sensitive data and systems, reducing the risk of data breaches and unauthorized access.
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We help you adhere to industry regulations by managing access permissions, ensuring data privacy, and maintaining compliance during onboarding and offboarding.


How do I access Onsite & Remote IT Support?

You can request support through our dedicated helpdesk, either for onsite assistance or remote troubleshooting. Our team will promptly address your IT needs and provide timely solutions.

What server platforms do you support for Server Administration?

We provide server administration for a variety of platforms, including Windows and Linux. Our experts are well-versed in managing diverse server environments.

How does Employee Onboarding & Offboarding work?

During onboarding, we configure workstations, set up access to necessary systems, and provide training. For offboarding, we revoke access to systems, ensuring a secure transition for departing employees.

Can you customize IT support to match my business needs?

Absolutely. Our IT support services are customizable to align with your unique business requirements, ensuring you receive tailored solutions that meet your technology needs.


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A NetConnect Client for Over 20 YearsDirector of Technology, Private Education

I want to express my heartfelt gratitude to the NetConnect team. They're always there for us, showing true dedication in sales and support. In emergencies, they're lightning-fast, unlike other vendors. NetConnect truly delivers on their promises.

NetConnect Takes a Multi-Tiered ApproachExecutive Director of Program Operations, Not-For-Profit

They respond promptly to our time-sensitive needs and consistently exceed our expectations. Their transparent approach prioritizes quality within our budget, with a focus on long-term success. They invest in employee development for top-notch service, and truly understand our business

Consistently Responsive and InformativeOwner, Architecture

As our IT partner, I trust NetConnect to handle our requests promptly and accurately. They've gone above and beyond when it mattered most. Their proactive approach to security has eased our cyber concerns. Their backup and recovery saved us from data loss

You Cannot Put a Price Security While Protecting Highly Confidential InformationCEO, Financial Services

After 15 years at a large corporation with an in-house IT department, transitioning to our boutique investment firm was challenging. NetConnect stepped in, mirroring the prompt, secure service I was used to.

Goes Above and Beyond to Ensure Clients Are PROTECTEDCEO, Construction

In the IT world, client service and response time are critical. NetConnect responds to requests in lighting speed. For critical issues, they've even helped on weekends and after hours, minimizing downtime.

Top Notch Service from a Top Notch IT CompanyManaging Director, Wealth Management

It's reassuring to have responsive IT support and knowing that skilled technicians are always ready to ensure our systems run smoothly. Their proactive monitoring, data backup, and security measures provide peace of mind.

Problems Are Resolved Quick!CPA, Accounting

NetConnect's fast emergency response and adaptability have been invaluable. Their skilled technicians provide updates and keep our systems running smoothly, preventing unexpected downtime

Saved Us Money on IT StaffCFO, Engineering

We engaged NetConnect 15 years ago for cost-effective IT support. The service is outstanding; they access our desktops promptly and work around our schedule. NetConnect gives us peace of mind for data recovery

Cost Should Never Be the Sole Determining FactorAdministrator, Private Education

When selecting an IT vendor, consider more than just cost. NetConnect offers competence, expertise, and a stellar reputation. You're investing in a partner who excels in managing IT infrastructure and applications

A 25+ Year Client of NetConnectAttorney, Law Firm

NetConnect has been my trusted IT partner for over 25 years. They provide tailored solutions, swift emergency support, and dedicated techs who go the extra mile to resolve any IT challenge

Replication of Data, I Sleep at NightManaging Partner, Financial Services

Our data and client security are top priorities, especially given our proximity to the Empire State Building. NetConnect's data backup and off-site replication give us peace of mind. Their expertise in security and responsive support are invaluable.
We're highly satisfied with NetConnect's service

Timely and Consistent MannerOwner, Real Estate

NetConnect consistently resolves our IT issues, even during critical outages. Their professionalism and technical expertise provide peace of mind. Data retrieval and security are never a concern.

17 Year Relationship Stronger Than EverDirector of IT Services, Health Care

We entrusted NetConnect with a critical task: relocating our facility for children with special needs. They not only delivered on the IT project but also showed exceptional care for our kids. Their professionalism and support were outstanding

Customer Service Plays a Crucial RoleHR and Office Manager, Construction

NetConnect has been our rock for 14+ years. From rapid response to handling crises like ransomware, they excel. They make IT look effortless

Our Technology Needs and Our BudgetExecutive Director, Housing Authority

Our IT vendor used to feel like a hired gun, not a true partner. NetConnect changed that. They grasp our needs, budget, and work within our parameters. As a housing authority, they've kept us efficient, reliable, compliant, secure, and operational.

What a Difference Working Systems MakeCEO, Architecture

We switched to NetConnect for IT support, expecting challenges. However, they provided a clear plan with timelines, and the project went smoothly. Downtime ceased, and our team now enjoys prompt, friendly help desk support.
NetConnect made a noticeable impact on our operations